{"id":36573,"date":"2026-08-20T16:35:02","date_gmt":"2026-08-20T08:35:02","guid":{"rendered":"https:\/\/store.fashionstar.com.hk\/?page_id=36573"},"modified":"2026-08-28T17:42:08","modified_gmt":"2026-08-28T09:42:08","slug":"order","status":"publish","type":"page","link":"https:\/\/fashionstar.com.hk\/store\/service\/order\/","title":{"rendered":"Order &amp; After-sales Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">FASHION STAR SUPPORT<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Order &amp; After-sales Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Get help with orders, shipping, returns, warranty, and product issues.<\/p>\n\n\n\n<div class=\"support-info-strip\" role=\"group\" aria-label=\"Order support information\">\n  <div class=\"support-info-item support-info-order\">\n    <p class=\"support-info-label\">Existing order?<\/p>\n    <a class=\"support-info-link\" href=\"https:\/\/fashionstar.com.hk\/store\/my-account\/orders\/\">View your orders <span aria-hidden=\"true\">\u2192<\/span><\/a>\n  <\/div>\n  <div class=\"support-info-item support-info-response\">\n    <p class=\"support-info-label\">Response time<\/p>\n    <p class=\"support-info-value\">Within 1 business day.<\/p>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f36571-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"36571\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/store\/wp-json\/wp\/v2\/pages\/36573#wpcf7-f36571-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"36571\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f36571-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAE9WWFx8Ee5zJHUt\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><label>Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email used for purchase (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Order number (if available)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label>Product type (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-type\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"product-type\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Servo\">Servo<\/option><option value=\"Robot Arm\">Robot Arm<\/option><option value=\"Humanoid\">Humanoid<\/option><option value=\"Pan-Tilt\">Pan-Tilt<\/option><option value=\"Accessories\">Accessories<\/option><option value=\"Other \/ Not sure\">Other \/ Not sure<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label>Product \/ model<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-model\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-model\" \/><\/span> <\/label>\n<\/p>\n<p><label>Request type (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"request-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"request-type\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Order status\">Order status<\/option><option value=\"Shipping\">Shipping<\/option><option value=\"Return\">Return<\/option><option value=\"Warranty\">Warranty<\/option><option value=\"Product issue\">Product issue<\/option><option value=\"Other\">Other<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label>Description (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>Attachment (optional, max 10 MB)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"attachment\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp,.pdf,.txt,.log,.mp4,.mov,.webm\" aria-invalid=\"false\" type=\"file\" name=\"attachment\" \/><\/span><br \/>\n<span class=\"support-upload-note\">Accepted files: JPG\/JPEG, PNG, WEBP, PDF, TXT, LOG, MP4, MOV, WEBM \u00b7 max 10 MB<\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send request\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>FASHION STAR SUPPORT Order &amp; After-sales Support Get help with orders, shipping, returns, warranty, and product issues. Existing order? View<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":36503,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-36573","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/pages\/36573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/comments?post=36573"}],"version-history":[{"count":4,"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/pages\/36573\/revisions"}],"predecessor-version":[{"id":36722,"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/pages\/36573\/revisions\/36722"}],"up":[{"embeddable":true,"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/pages\/36503"}],"wp:attachment":[{"href":"https:\/\/fashionstar.com.hk\/store\/wp-json\/wp\/v2\/media?parent=36573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}