Order, payment, return and warranty support
Find clear information about orders, international shipping, payments, returns, and warranty support for products purchased from Fashion Star Store.
For faster assistance, include your order number, product model, and a brief description of your request when contacting us.
Orders & Shipping
We ship robotics hardware to customers worldwide. Available methods, delivery estimates, and charges depend on the destination, package weight, product availability, and carrier service selected at checkout.
Before You Order
Review the product model, quantity, shipping address, contact details, and selected delivery method before checkout. Enter international shipping addresses accurately in English where required by the carrier.
For bulk quantities, quotations, special documentation, or delivery coordination, contact us before ordering.
Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed after an order enters processing or has been handed to the carrier.
Order Process
We have received your order and payment information.
Payment and availability are confirmed while the order is prepared.
The parcel has been handed to the carrier and tracking is sent when available.
The order has been delivered or otherwise completed in our store system.
Processing may take longer on weekends or public holidays, or for bulk quantities, back-ordered products, and orders requiring additional verification.
International Shipping
Shipping options shown at checkout depend on the destination and products in your cart. Delivery estimates are provided by carriers and exclude order processing, customs inspection, public holidays, and delays outside our reasonable control.
Some products or destinations may be subject to carrier, customs, import, or export restrictions. If we cannot ship an order as submitted, we will contact you.
Customs, Duties & Taxes
Unless checkout or a written quotation expressly states that duties and taxes are prepaid, the recipient is responsible for import duties, VAT, GST, customs clearance charges, brokerage fees, and other destination-country charges.
Customs authorities and carriers determine these charges. Fashion Star Store cannot guarantee their amount or processing time.
Tracking & Delivery
When tracking is available, it is sent by email after dispatch. Tracking data may take time to appear in the carrier’s system.
Inspect the parcel promptly. For visible damage, retain the packaging and shipping label and contact us with photographs of the parcel and product.
Orders & Shipping FAQ
How can I track my order?
Can I change my shipping address?
Why does shipping cost vary between countries?
Are customs duties included?
What should I do if my parcel is damaged or missing?
Payments
Fashion Star Store uses established payment providers to process online transactions securely. Available payment options are displayed during checkout.
Accepted Payment Methods
PayPal and credit & debit cards are both available at checkout. Card payments are processed as a standalone payment method — no PayPal account is required.
Payment Security
Payment information is processed securely over encrypted connections. Fashion Star Store does not store your complete card number or PayPal credentials.
Currency & Conversion
Product prices and order totals are displayed in the store currency shown at checkout. If your payment account uses another currency, your provider may apply its own exchange rate and conversion fee.
Payment Confirmation
After successful checkout, an order confirmation is sent to the email address supplied with the order. If you do not receive it, check your spam folder and verify the email address entered at checkout.
B2B & Bulk Orders
Business customers requiring a quotation, bulk-order confirmation, commercial documentation, or other purchasing arrangements should contact us before ordering. Availability and payment terms are confirmed case by case.
Payment FAQ
Why was my payment declined?
Can I pay by card without a PayPal account?
When will I receive confirmation?
Can I receive an invoice?
Is currency conversion controlled by Fashion Star Store?
Returns & Warranty
This policy explains the conditions for non-defective returns, damaged or defective products, and our 12-month limited warranty.
30-Day Returns for Non-Defective Products
You may request a return within 30 days after receiving your order if the product is no longer required, the wrong model was ordered, or it does not meet your expectations for reasons unrelated to product quality.
To qualify, the product must:
- Be unused, uninstalled, and unmodified;
- Be complete with all accessories and components;
- Be free from damage or visible signs of use;
- Be returned in its original packaging; and
- Remain in a condition suitable for resale.
Customers are responsible for return shipping. Where applicable, the refund may be reduced by original shipping charges and payment-processing fees charged by PayPal, a card provider, or another provider that cannot be recovered by Fashion Star Store.
After the returned product is received and inspected, an approved refund will be issued to the original payment method within 5–10 business days. Additional processing time imposed by the payment provider or financial institution may apply.
Defective, Damaged, or Incorrect Products
If a product has a suspected manufacturing defect, was damaged in transit, or is different from the product ordered, contact us within seven days after receiving the shipment.
Please provide
- Order number;
- Product model and affected quantity;
- Clear description of the issue;
- Photographs or video showing the issue; and
- Parcel, shipping label, and packaging photos for transit damage.
Available resolutions
- Replacement parts;
- Product replacement;
- Repair service;
- Full refund; or
- Partial refund.
Fashion Star Store will cover reasonable shipping costs resulting from a confirmed product defect, transit damage, or incorrect shipment. Contact us before returning any product and follow the provided instructions.
12-Month Limited Warranty
All products purchased from Fashion Star Store are covered by a 12-month limited warranty beginning on the date of delivery.
The warranty covers
- Defects in manufacturing workmanship;
- Defects in materials; and
- Hardware failures under normal use within published specifications.
Available remedies
For an eligible claim, we may provide technical troubleshooting, replacement parts, repair, or replacement. The remedy is determined by the issue and technical assessment.
Warranty Exclusions
- Incorrect wiring, reverse polarity, overvoltage, overcurrent, or other improper electrical operation;
- Overloading or operation outside published specifications;
- Dropping, impact, liquid exposure on non-waterproof products, or other accidental or human-caused damage;
- Unauthorized disassembly, modification, or repair; and
- Normal wear and consumable components.
Products Not Eligible for 30-Day Returns
Custom-made products, specially ordered products, and products expressly marked as non-returnable are not eligible for the 30-day non-defective return policy.
This exclusion does not remove applicable rights relating to verified manufacturing defects or other rights that cannot legally be excluded.
Inspection & Final Review
All returned products are subject to inspection and final approval by Fashion Star Store. If a product does not meet the applicable return conditions, we may reject the refund or make a reasonable deduction based on its actual condition, to the extent permitted by applicable law.
Return & Warranty Process
Submit your order and product details.
Add photographs, video, and issue details.
We assess eligibility and technical information.
Return the product only when instructed.
Repair, replacement, parts, or refund.
